General Terms of Service

1. Purpose

These General Terms define the main conditions applicable to the services offered by AHD Horizon Consulting. The exact nature of the service, its content, price and any specific conditions are set out in the documents applicable to the subscribed service.

2. Nature of the services

AHD Horizon Consulting operates in particular in the following areas: study abroad, international professional programs, tourist and business visa projects, international mobility, residence abroad, relocation, business travel, international establishment, entrepreneurship, business development, support for certain investment projects, and tailor-made international projects.

Depending on the service subscribed, the provision may include information, guidance, preparation, assistance, consulting, coordination or follow-up.

AHD Horizon Consulting does not carry out, in the framework of its services, any regulated activity for which it does not hold the legally required authorization.

3. Project review

The guidance provided is based on the information communicated by the client and on the information available at the time the case is processed.

The client undertakes to provide accurate, truthful, complete and up-to-date information. Any significant change likely to affect the project must be reported.

4. Information and programs subject to change

Programs, opportunities, admissions, prices, schedules, availability, criteria, procedures, residence conditions or other requirements originating from external organizations may change independently of AHD Horizon Consulting.

The conditions effectively applicable are therefore checked at the relevant moment of the project.

5. Third-party decisions

AHD Horizon Consulting provides consulting and support services. Decisions made in particular by educational institutions, employers, embassies, consulates, administrations, immigration services, authorities or other external organizations are independent of AHD Horizon Consulting.

No admission, scholarship, visa, permit, recruitment, residence, financing, profitability or other result dependent on a third party is guaranteed, except where an express written commitment is legally possible.

6. Price

The price applicable to the service is communicated to the client before commitment.

AHD HORIZON CONSULTING fees are distinguished, where relevant, from costs that may be charged by third-party organizations or providers.

7. Third-party costs

Depending on the project, costs independent of those of AHD Horizon Consulting may be invoiced by: educational institutions, administrations, embassies or consulates, visa centers, insurers, translators, legalization bodies, examination providers, transport providers, accommodation providers, technical providers, or other organizations involved in the project.

These costs remain subject to the conditions of the organization concerned.

8. Payments

Any payment due to AHD Horizon Consulting must be made exclusively through the official payment methods communicated by the company.

The client is invited to keep proof of payment.

AHD Horizon Consulting does not ask the client to pay for its services into the personal bank account of an employee or collaborator.

In case of doubt, the client must contact the company via its official contact details before any payment.

9. Client obligations

The client undertakes in particular to:

• Communicate accurate information
• Submit the necessary documents
• Report any relevant modification
• Respect the deadlines communicated to them
• Respect the requirements imposed by the concerned organizations

The client remains responsible for the authenticity and accuracy of the documents they provide.

10. Timeframes

Timeframes depending on an educational institution, administration, embassy, consulate or any other external organization are not controlled by AHD Horizon Consulting.

Any estimates communicated therefore do not constitute a guarantee of timing when they depend on a third party.

11. Cancellation and refunds

Applicable cancellation or refund conditions are specified, where relevant, in the contractual document corresponding to the subscribed service.

Fees paid to third-party organizations remain subject to their own cancellation or refund rules.

These General Terms may not have the effect of depriving a consumer of any mandatory right granted to them by law.

12. Right of withdrawal

Where a statutory right of withdrawal applies to a service, it is exercised in accordance with the legislation in force.

13. Liability

AHD Horizon Consulting undertakes to perform subscribed services seriously and diligently.

The company cannot be held liable for decisions, changes in rules, delays, unavailability or events attributable to independent organizations or authorities, except where liability is directly imposed by law.

14. Confidentiality and personal data

AHD Horizon Consulting takes care to preserve the confidentiality of information communicated in connection with its services.

Personal data is processed in accordance with applicable law and the Privacy Policy published on the website.

15. Intellectual property

Protected materials, documents, methods, contents, tools, texts and elements belonging to AHD Horizon Consulting may not be reproduced, distributed, commercialized or used outside the authorized framework without prior written agreement.

16. Complaints

Any complaint may be sent to AHD HORIZON CONSULTING at info@ahdhorizonconsulting.com or by phone/WhatsApp at +212 666 94 15 77.

The client is invited to communicate the information needed to identify their case and the subject of the request.

17. Applicable law

These General Terms are governed by Moroccan law. In the event of difficulty, the parties are invited to seek an amicable solution first.

Failing that, the dispute falls within the jurisdiction of the competent courts in accordance with applicable legal provisions and consumer rights.